Technical FAQ

		Why am I having technical problems with surveys?
		Why am I having problems using Hotmail?
		Why is the text too small to read?

Why am I having technical problems with surveys?

Much of our online content, especially the navigational menu system at the top of every page and our frequent invitational surveys, are optimised to work in Internet Explorer version 5.5 and above. If you are using an alternative or older versioned browser then you may not be getting the most out of our web site.

The following could help you:

• Check your browser is configured properly - JavaScript and frames have to be enabled. If in doubt you can reset all your settings to default (under tools -> options for IE).

• Check you are using the latest and most correct copy of the files - holding down control and pressing refresh will ensure that you are getting the files from our source server rather than a potentially old version or corrupt version in the cache (this can occur with JavaScript).

• An intermittent break in your Internet connection

• Our server could be under heavy load and possibly times out

• Using the back and forward buttons on some surveys can cause some odd occurrences

Why am I having problems using Hotmail?

If you have registered with us using a Hotmail address, you could experience problems with the survey links that we send you. This is due to an incompatibility problem between our survey software and the lovely Hotmail's mail system and although we're working hard to get around this problem, it will be some time before we've found a solution. In the meantime, we are keen to help you have a trouble-free experience so we recommend one of the following 3 courses of action:

• Do you have an alternative email address that you can use? If so, click here » to view your account details and simply change your @hotmail address to your alternative. Or email us at info@opinionate.co.uk with your new address and we'll make the change for you.

• You can cut and paste the link. In every survey invitation that we send you, we include the link URL for the survey and all you need do is cut and paste this into your browser window. But please be sure to paste the entire link into a new browser window, outside of Hotmail, otherwise it will not work.

• Do you have Microsoft Outlook or Outlook Express set up on your computer? If so, you can set up your Hotmail account to be viewed through either of these and then the survey link will work perfectly. For Microsoft's instructions on how to do this using Outlook Express click here ». Outlook users should click here »

Why is the text too small to read?